Kokoa Collection FAQs
Please get in touch via the contact page for international orders as we need to complete customs documents.
For orders in the UK, our standard £3.99 tracked shipping uses Royal Mail’s 48 hour service which takes between 2-3 days. At peak times this can be longer. You can keep track of your order with your tracking number which we’ll email to you once we’ve shipped your items.
We don’t do any fancy packaging. We concentrate on the essentials to keep our products keenly priced. However, we do gift wrap our chocolate gift hampers at certain times of the year.
If you need to change something on your order, it’s best to email us straight away at firstname.lastname@example.org. Or if you’d like to talk to us, give us a call at 020 8883 2660. Once an order has been accepted on the system we generally can’t change it so please tell us quickly!
Yes. Our beans are primarily sourced from smallholder farmers from nine countries. The farmers we choose to work with receive a premium for their beans from their local cooperatives so they can earn a viable living and care for the local environment.
Our personal connection with each origin is a precious part of our identity and vision. Working with local cooperatives means we source beans from farmers, not large plantations. These smallholder farmers are dedicated to the sustainable growth of cocoa, expertly caring for their trees and ensuring rigorous hygiene at every stage of the growing and fermenting process.
We only use reputable cooperatives and suppliers who adhere to the Ethical Trading Initiative. And it tastes better all round 🙂
Absolutely not! Our chocolate is made with natural cocoa butter. We made the conscious decision to not include palm oil in our products like larger brands do. This is part of our commitment to sustainability.
All of our hot chocolate products are vegan except the Ivory Coast white chocolate.
We are registered with The Vegan Society. As we bring in new packaging, all of our vegan products will proudly display The Vegan Society trademark. This means that the ingredients and production processes have been approved and we have been given permission to use the trademark on our product packaging.
Other than our white chocolate, all of our products only use vegan ingredients. However, they do use the same production lines as non-vegan products which is why the packaging will state ‘may contain’.
YES! Our retail 210g bags for the hot chocolate tablets are 100% recyclable by local councils. From 2022 the packaging for the hot chocolate powder, the 1kg tablets and flakes will also be 100% recyclable. The display jars and tins are reusable too and are refilled by coffee shops to reduce waste.
We source our cocoa beans from nine countries – Ivory Coast, Venezuela, Sao Tome, Ecuador, Peru, Dominican Republic, Haiti, Madagascar and West Africa. We make our hot chocolate from single origin cocoa beans which means they only come from one country and are not blended.